Need help ? Frequently asked questions

Here you will find answers to your questions about Supercress 5, your orders and the customer area. If you have another question, you can contact customer service via the contact form, by clicking here.

Supercress 5 product

Le Supercress 5 contient uniquement du cresson séché. Il est fabriqué à partir de cresson de fontaine (nasturtium officinale) et grâce à notre procédé de séchage innovant, il conserve et concentre les nutriments et principes actifs du cresson frais : macronutriments (protéines, fibres), minéraux (calcium, fer, potassium), vitamines (A,C et K) et antioxydants (polyphénols et glucosinolates).

The Supercress 5 is a superfood for everyone ! Elderly people, seniors, athletes, active people, young people, etc. It complements the diet of all.
It is particularly suitable for anyone who, for one reason or another, may have – chronically or episodically – insufficient or reduced nutritional intake.
If you are taking treatment, it is recommended that you seek medical advice. See also our paragraph on contraindications.

Supercress 5 is made in France. Our raw material, watercress, is grown in Picardie in the Hauts de France, by partner watercress growers. After harvest, the watercress is washed, dried, crushed and then packaged. All these steps are carried out in France. Supercress 5 is therefore a 100% French super dried vegetable.

Depending on your needs, there are two possible uses :
1. In cure : for a fortnight, 1 to 2 bags per day. The objective is to meet a specific need : drop of vitality, lack of energy, need for a boost, to prepare and/or to recover from a sporting effort,… These cures can be done several times a year.
2. Daily basis : 3 to 4 bags per week as you go along. The objective is to maintain a good level of vitality, avoid deficiencies and have a nutritionally qualitative diet.
It’s a matter of individual choice. In the morning or during the day, with a meal or a snack,…
To discover all our ideas of consumption, you can consult our section Recipes by clicking here.
If you are taking treatment, it is best to seek medical advice.
Supercress 5 is rich in vitamin K1, which facilitates blood clotting. Anyone on anticoagulant treatment should therefore avoid using it.

No, Supercress 5 is not a certified Organic/ Organic Agriculture product. Watercress is a plant that feeds on nutrients naturally found in water. The water used is drawn deep underground, which ensures a rich and clean water. Thus the cultivation of watercress requires very little input.

Yes, Supercress 5 is only dried watercress and nothing else. There is no additive, no excipient, no preservative. Supercress 5 is therefore an ideal food supplement for vegans and vegetarians.

Supercress 5 is not a drug. Supercress 5 is a food supplement, it supplements your daily diet. It is not a substitute for a therapeutic treatment prescribed by a health professional.

Tablets and capsules often contain excipients or additives. We want to offer you a 100% natural product, which is why the Supercress 5 is only available in powder form.

There is no risk of overdose because Supercress 5 is 100% vegetable. However, we recommend that you do not exceed two bags per day.

No, Supercress 5 is watercress powder and nothing else. So there is no allergen.

Several actions guarantee the quality of the finished product. Drying takes place less than 48 hours after the watercress is cut. We carry out microbiological controls to ensure that the product is released for sale only after the new production has been checked. Finally, we maintain a real partnership with watercress farmers to ensure the quality of the raw material (visit of watercress farms, collection of information on the mode of culture,…)

ORDER

We deliver to Metropolitan France, Guadeloupe, Martinique, Reunion, Belgium, Switzerland and the United States.

Today, only deliveries by Colissimo are available. The tariffs applied are the current Colissimo tariffs, available at https://www.laposte.fr/

Delivery times for Metropolitan France are 2 to 3 working days. For the United States, delivery times is 5 to 8 working days.

To purchase Supercress 5, payment is made online by credit card (Carte bleue, Visa, Eurocard/Mastercard, American express).

Yes, the navigation on our site innocress.fr is 100% secure. During a purchase on the site, the whole transaction is made in encrypted mode.
The bank transaction is carried out directly on the secure payment interface of our partner Crédit Agricole. You temporarily leave the innocress.fr site, then enter your banking information (credit card number, expiration date, visual cryptogram) on a secure payment page with the 3D-Secure authentication protocol. This protocol guarantees the you the confidentiality of your banking information. You can therefore buy on www.innocress.fr with complete peace of mind !
If your payment has been declined, please follow these steps:
1. Verify that the information provided is correct: card number, expiry date, security code
2. Your card issuing bank may have declined the payment. Ask your bank for more information.
If your payment is still refused, we invite you to try another payment method.
You can also contact our customer service via the contact form by clicking here.

As long as our services have not shipped your order, it is possible to cancel or modify your order. You can contact customer service via the contact form here.

CUSTOMER ACCOUNT

It’s very simple, just click on the “character” icon at the top right or click here. Then click on “Register” and enter the email address that will be linked to your account and password. Validate by clicking on the “Register” button.
 
We then recommend that you go to the “Account Details” tab to enter your first and last name.
Click on the character icon at the top right or click here. Then click on “Lost password”. Fill in your email address and click on “Reset password”. You will receive an email with a link to set your new password.
If you do not receive this email :
– remember to check your “Spam” folder
– check that the email address entered is the correct one
If, however, you are unable to access your account, contact us via the contact form by clicking here.
At the bottom of the homepage of our website www.innocress.fr, fill in your email address in the box «Subscribe to our newsletter» then validate by clicking on the button «I register». You will then receive an email to confirm this registration. Do not forget to click on the confirmation link.
 
If you do not receive our emails, please check your “Junk mail / spam” folder.

Newsletters allow you to be informed about our news and promotional offers. If however you do not wish to receive them anymore, you can click on the «Click here to unsubscribe» link at the bottom of each newsletter.

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